These terms of delivery apply to all memberships and orders with koffietcacao, both by consumers and businesses. In case of contradiction between these terms and conditions and any general terms and conditions of the client, the latter shall prevail.

1. Definitions

In these terms of delivery, the following definitions shall apply:

• koffietcacao: the company located at Willaertlaan 8, 6952EN Dieren, Netherlands.
• Customer: any natural or legal person who takes out a membership or orders an item from koffietcacao. Customer must be at least 18 years of age when taking out a membership or placing an order.
• Membership: an agreement on a monthly or annual basis that entitles you to access koffietcacao digital content, offers or other services.

2. Applicability

These terms of delivery apply to all offers, agreements and deliveries of koffietcacao through www.koffieTcacao.nl. Deviations are valid only if agreed in writing.

3. Establishment of membership or order

A membership is established once a customer completes the ordering process via the website and payment is received. After completion, the customer receives an e-mail confirmation and a summary of the agreement.

By taking out a membership, the customer explicitly consents to direct access to digital content and acknowledges that the legal right of withdrawal may be waived (see Article 9).

4. Duration, renewal and termination of memberships.

4.1 Monthly membership (BASIC)

The BASIC membership has a term of one month and upon expiration is automatically renewed for a new one-month period each time.

BASIC membership can be cancelled at any time. Termination takes effect at the end of the current monthly period. There is no minimum term.

4.2 Annual membership

An annual membership has an initial term of twelve months. The first year is a fixed term.

At the end of the first year, membership is automatically renewed. Depending on the chosen payment method, this is done either annually or monthly.

After the first year, membership may be cancelled at any time. The cancellation will take effect at the end of the current subscription period, being the current year for annual payment or the current month for monthly payment.

There is no refund for subscription periods that have already expired. There is no right to a refund for cancellation within the first year.

4.3 KTC Box membership (monthly payment)

The KTC Box membership is offered with monthly payment and has a term of one year. During this year, the member receives four KTC Boxes, one per quarter. The first year is considered a fixed term.

At the end of the first year, membership continues automatically with monthly payment.

Cancellation is possible at any time after the first year. Termination always takes effect at the end of the current box period. A box period corresponds to a quarter. The member will always still receive the box belonging to the box period in which the termination is made.

After the end of the current box period, membership ends automatically and no further payments are made.

Upon termination, there is no right to a refund of amounts already paid for expired box periods.

4.4 Termination and notice procedure

Termination can be done in the following ways:

Through the customer account at www.koffieTcacao.nl.

By e-mail at [email protected].

In writing, addressed to koffietcacao, Willaertlaan 8, 6952 EN Dieren.

For automatic renewals, the cancellation option through the customer account may be temporarily unavailable within thirty days prior to the next renewal date. In that case, the member may submit the cancellation by email. The cancellation will then be processed with the same effective date as if it had been made through the customer account.

After cancellation, the membership remains active until the end of the current subscription period. After that, membership ends automatically and no further payments are made.

5. Prices and payment

• All prices listed include VAT.
• Payment can be made via iDEAL, SEPA direct debit, credit card or other payment methods mentioned during the ordering process.
• For auto-renewal, the subscription fee is automatically debited.
• If a payment fails (for example, a failed SEPA direct debit), a payment reminder follows.
• Failure to pay may result in temporary suspension or termination of membership access.

6. Delivery of digital content

• Access to digital content is provided through a personal customer account.
• Access is personal and may not be shared with third parties.
• Upon termination of membership or non-payment, access to content will be blocked.
• koffietcacao reserves the right to change the content, design and offer of digital content at any time, provided that the relationship between price and performance remains reasonable.

7. Delivery of physical products

If physical products are ordered through the web shop:

• Delivery time is usually 1-4 business days unless otherwise stated.
• Shipping is via PostNL or other courier services.
• If damaged in transit, the customer should contact [email protected] immediately.
• Some products are shipped by third parties; only necessary address information is shared for this purpose.

8. Retention of title

All delivered products remain the property of coffeeTcacao until the full amount has been paid.

9. Right of Withdrawal

9.1 Digital memberships

The right of withdrawal expires as soon as:

• the customer has explicitly consented to direct access to digital content;
• and the customer has declared a waiver of the right of withdrawal.

This applies in accordance with Article 6:230p sub d of the Civil Code.

9.2 Physical products

• Physical products are subject to the legal right of withdrawal of 14 days from the day of receipt of the product. Within that period, the customer can cancel without giving any reason, provided the product is unused.
• Discount or welcome benefits are only valid for new members who have not had a membership in the past 6 months. Offers cannot be combined and may be changed or withdrawn by coffeeTcacao at any time.
• Return shipments are at the customer’s expense and must be reported in advance at [email protected].

10. Warranty and liability

• Physical products are covered by the legal warranty.
• koffietcacao makes every effort to provide the digital service correctly and uninterrupted, but is not liable for malfunctions, delays or temporary unavailability, except for intent or gross negligence.
• Any claims are limited to the amount of the paid membership fee for the last 12 months.

11. Privacy

Personal data is processed in accordance with applicable privacy laws (AVG). The privacy statement of coffeeTcacao is available at www.koffieTcacao.nl.

12. Communication and marketing

When entering into a membership or order, koffietcacao may use the email address provided to inform members of similar products or services. Unsubscribe at any time via an unsubscribe link or email to [email protected].

13. Disputes and applicable law.

• These terms and conditions are exclusively governed by Dutch law.
• Complaints about memberships, digital access or physical deliveries should be reported as soon as possible at [email protected]. coffeeTcacao will consider the complaint and respond substantively within 14 days at the latest. If no solution is reached, the customer can report a dispute via the European ODR platform: www.ec.europa.eu/consumers/odr
• Disputes may be submitted to the competent court in the Netherlands.

14. Intellectual property rights

14.1

All intellectual property rights, including but not limited to copyright, database rights, trademark rights and other intellectual property rights related to the content of the digital content, articles, videos, newsletters, guides and other publications of koffietcacao are vested in koffietcacao or the respective authors, partners or licensors. All such rights are expressly reserved.

14.2

You may not reproduce, store (other than for strictly personal use), disclose, distribute, transmit or in any way exploit any part of the Web site, digital content or other publications of coffeeTcacao via any medium without the prior written permission of coffeeTcacao.

14.3

Members obtain only a personal, non-exclusive and non-transferable right to access digital content for their own use, within the duration of their active membership.

15. Liability and force majeure

15.1

koffietcacao shall only be liable for direct damages resulting from demonstrable shortcomings attributable to koffietcacao. Any liability is limited to the amount paid by the customer in membership fees in the previous calendar year.

15.2

koffietcacao shall not be liable for any damages resulting from force majeure. Force majeure means all circumstances beyond koffieTcacao’s control, including, but not limited to: war, government measures, pandemics, Internet failures, electricity outages, cyber attacks, strikes, staff illness, supplier failures, transportation restrictions, fire or natural disasters.

15.3

The above limitations shall not apply in case of intent or gross negligence on the part of coffeeTcacao. The burden of proof shall lie with the customer.

15.4

koffietcacao does not guarantee continuous, uninterrupted access to digital content, but makes every effort to make the services available in accordance with the membership. Temporary interruptions due to maintenance, updates or outages do not entitle you to a refund.

15.5

Customer is not entitled to set off alleged damages or other claims against outstanding payments to coffeeTcacao, unless permitted by law.

15.6

All prices and conditions are subject to obvious typing and typesetting errors. coffeeTcacao reserves the right to correct these errors without further obligation.

16. Modification of conditions

koffietcacao reserves the right to amend these terms and conditions. Changes will be announced at least four weeks before they take effect via the website and/or by e-mail.

17. Termination of offer by koffietcacao.

koffietcacao reserves the right to discontinue the publication of digital content or specific services for which a membership has been purchased. In this case, the member is entitled to a refund of the remaining balance in proportion to the prepaid membership fee.

Contact details
koffietcacao
Willaertlaan 8
6952EN Dieren, Netherlands
E-mail: [email protected]

Chamber of Commerce: 88842045
VAT: NL004662119B98